Senior/Lead Salesforce Admin

S&P Global

  • Full Time
  • Islamabad, Islamabad Capital Territory

  • Published : 2023-01-10
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Job Description

  • Job Title Senior/Lead Salesforce Admin

Description


The Role: Senior/Lead Salesforce Admin

The Grade: 9 & 10

The Location: Islamabad, Pakistan

The Team: We are responsible for the management and improvements of the Business Applications that drive S&P Global. Our team leads many internal applications from Salesforce, Order to Cash, Order Fulfillment, Reporting and Workflow tools. You will have the opportunity every single day to work with people from a wide variety of backgrounds and to develop a close team dynamic with coworkers from around the globe.

The Impact: As a Salesforce PMBA who works in our Business System Analyst role you will use your extensive Salesforce Platform skills experience to help lead and improve the S&P Global Salesforce Platforms. You will make strategic decisions on the future state of the platform, as well as lead large Platform wide projects on all facets of the Salesforce application, from Service Cloud, Sales Cloud, App Partners and more

What’s in it for you: This position provides an unprecedented opportunity to shape the future of the S&P Global S&P Salesforce Instances. You will provide leadership to a large team of in-house Salesforce professionals and become a visionary in the future state of the platform as it scales out across the division. You will have the opportunity to design solutions based on Salesforce best practices and use your technical project management skills to lead large projects end to end in an Agile environment across one or multiple CRM teams. You will also have the opportunity to mentor and eventually manage a team of highly skilled professionals.

Responsibilities:

  • Provide strategic direction for the Salesforce system and work with various stakeholders to establish and implement best practices with regards to system configuration, unit testing, maintenance, security and access controls, and data integrity
  • Administration of the Salesforce environment including customizing and implementing, security model, custom applications, object Management, Lightning App Builder, workflow rules, Process Builders, Lightning Flows, validation rules, dashboards, reports, and so on
  • Coordinate testing and manage deployment of software updates
  • Utilize leadership skills in mentoring other Salesforce Administrators
  • Work in partnership with key business users, identify potential ways of improving the efficiency and/or effectiveness of current business operations
  • Build a deep technical understanding and expertise of how the order to cash business operates departmental/divisional structure, functions, processes, procedures, and current application functionality
  • Assist with the design of Salesforce solutions and project planning. Add value in all stages of project work (definition, development, deployment)
  • Deployment planning. Understanding of Automated Deployment tools Copado/Version Control system is highly preferred
  • Strong background in Salesforce Sales module
  • Must know how to migrate data from using tools like data loader, work bench, dataloader.io to perform data migration
  • Lead & Coordinate with QA, UAT and Go-Live Activities

  • What We’re Looking For:

  • Required 3-6 Years of experienced Salesforce Business Analyst / Administrator (lightning preferred) with excellent communication skills
  • Minimum 2 years of lightning experience
  • Experience with Salesforce Cloud and Service Cloud, SFDC integration, and ERP integrations
  • Should have a thorough understanding of configuration of salesforce.com (workflows, validation rules, approval process, custom formulas, page layout, and record types).
  • Thorough knowledge of delivering projects in an agile scrum environment
  • Able to provide leadership, participate and be a productive member of the team. Must be able to manage time with multitasking.
  • Knowledge or working experience in Order to Cash systems /CPQ would be a plus
  • Be the lead subject matter expert in driving the industry best practices for the CRM ecosystem and associated integrated tools

  • Basic Qualifications:

  • Strong initiator and ability to work with limited supervision
  • Experience in Lightning is preferred
  • Proficient in continuous integration environments (Copado, Jenkins)
  • Ability to continuously learn and develop new skills to maintain technical currency
  • Strong problem solving, critical thinking, troubleshooting, and analytical skills to set up and interpret logic, data, and rule relationships
  • Excellent verbal and written communication skills
  • Demonstrated listening, analytical, organizational, and time management skills
  • Demonstrated ability to work independently and cross-functionally, including in high-pressure situations
  • Recommends development and configuration strategies received minimal guidance Uses subject-matter expertise to advise others
  • Help in defining integrations with other systems using Salesforce APIs
  • Strong SQL skills and familiarity
  • Willing to work in Night Shift.

  • Preferred Qualifications:

  • Salesforce Administrator /Advanced Administrator
  • Salesforce Sales Cloud consultant
  • Copado Certified Administrator (nice to have)
  • Copado Developer (nice to have)
  • SAFe practitioner (nice to have)
  • #LI-USA

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    Equal Opportunity Employer

    S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. 

    If you need an accommodation during the application process due to a disability, please send an email to: and your request will be forwarded to the appropriate person. 

    US Candidates Only:  The EEO is the Law Poster describes discrimination protections under federal law.

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    20 - Professional (EEO-2 Job Categories-United States of America), IFTECH202.1 - Middle Professional Tier I (EEO Job Group), SWP Priority – Ratings - (Strategic Workforce Planning)

    Job ID: 267341
    Posted On: 2022-10-12
    Location: Islamabad, Pakistan

    Live. Work. Balance.

    Our people are our priority. We’re committed to helping you live your best life—both inside and outside of S&P Global. Select your location to see detailed local benefits.

  • Health & wellness

    Choose the medical, dental and vision plans that best fit your life. Our health and wellness coverage includes reimbursements for fitness and wellness activities, an annual wellbeing day, and access to 24/7 mental health support.

  • Flexible downtime

    Vacation time, holidays (including your birthday) and remote working come standard. Team members are also eligible for sabbaticals, helping you tackle that bucket list or deal with life's unexpected challenges.

  • Continuous learning

    Gain new skills in automation, blockchain and cybersecurity through our EssentialTECH program - regardless of your level of expertise.

  • Accelerate your career

    Individualized career coaching helps you focus on your passions, understand your motivations, build on your strengths and make connections to grow within S&P Global.

  • Invest in your future

    Navigate financial decisions, chart a course for retirement, and achieve financial success with our financial wellness tools and resources. Follow your educational interests with unparalleled tuition reimbursement and company matched student loan contributions.

  • Expect the unexpected

    Things happen. That's why we offer benefits that give you peace of mind, including life insurance coverage for you and your dependents, short and long-term leaves of absence, paid sick leave, business travel insurance, family care leave (for a spouse/domestic partner, child, parent or grandparent), and compassion leave.

  • Work-your way

    The world is connected in unprecedented ways - providing new opportunities for how and when we work. S&P Global offers flexible working arrangements, including flex hours and work-from-home options. And when you're ready to move on to retirement, we can help you plan a phased approach.

  • Family-friendly perks

    Best-in-class parental leave is available for all parents to welcome a new child through birth, adoption, foster or surrogacy. Our global care policy helps you keep your family front and center, where they belong.

  • Beyond the basics

    From discounts on retail purchases to referral incentive awards, S&P Global takes care of the details so you can focus on the things that matter to you. Give community projects and organizations a boost with our matching gift programs for charitable donations, or take time to volunteer with up to five give-back days per year.

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